Score Reporting
Exam Results
You will get a notification email from CNA365 when a new exam score has been posted to your online account. To see your score report, login to your CNA365 account by clicking the “CNA365 Login” button on the top of the Nevada nurse aide website page at http://www.credentia.com/test-takers/nv
Score reports are generally available within a few hours after the day’s testing event is completed. If it has been more than twenty-four (24) hours and you’re not able to see your score report in CNA365, please contact customer service at 888-204-6249.
Official results must be sent to the Nevada State Board of Nursing by Credentia and may take up to one week to be received and processed. Check your nurse portal account for your certification/application information at least one week after your exam has been completed.
Score Reporting
Test results will not be given over the telephone, nor can they be sent by Credentia to your employer.
If You Receive a Failing Score
- If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will tell you how to retake either or both parts.
- If you fail either part of the NNAAP® Examination three (3) times, you will need to complete another training program and retake only the examination you failed. See Registration and Scheduling for more details. In Nevada, per NAC 632.169 (1) A trainee who fails one component of a competency evaluation test is required to retake only that component.
How to Read a Failing Score Report
If you do not pass the Skills Evaluation, you will receive a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You must receive a Satisfactory result on all five (5) skills in order to pass the Skills Evaluation.
IMPORTANT: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report.
In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.
Passing
Once you have passed both the Written (or Oral) Examination, the Skills Evaluation, and have submitted and completed all application requirements to the Nevada State Board of Nursing, you will be eligible for permanent CNA certification.
Your CNA certification is valid for two birthdays from the date it was issued.