Exam Day Online

Northern California- National Nurse Aide Assessment Program (NNAAP)

Exam Day (Online Exam)

You can take your Written/Oral exam from home or work through Credentia online proctoring. A live proctor (someone who supervises the test) will securely monitor you through the webcam on your workstation. Online exams also offer you more scheduling flexibility than test center exams to fit with your schedule.

Visit www.credentia.com/online-exams for information on what to expect and how to best prepare for your online exam. We also recommend that you click on the “Policies & Procedures” link on this webpage to review the exam rules and procedures.

What You'll Need

A properly equipped computer - a desktop, laptop, or Chromebook with a single monitor (no smartphones or tablets). Visit www.credentia.com/online-exams to view or download system requirements.

A private room - if you don't have access to a private room, check with your training program or local library for availability.
A mobile device - to complete a 360-degree room scan, you'll need a smartphone or tablet (Apple or Android) that can download our free app.

Before Exam Day

Perform a system test – make sure to do the required system test and exam simulation before exam day. Visit www.credentia.com/online-exams and select the “Run System Test” button.
Find your testing space – Find a quiet, distraction-free area in your home or office to take your exam.

You are required to bring your original Social Security card and one form of legal photo identification that includes your signature when reporting to take the examination. This is a mandatory requirement issued by the California Department of Public Health (effective January 2002). Photocopies of identification will NOT be accepted.

January 2002). Photocopies of identification will NOT be accepted.

Examples of proper identification include:

Driver’s license
DMV Identification card
Passport or Passport card
Permanent Resident Visa/Alien Registration card
U.S. Military ID card

The first and last names or suffix (i.e., Jr., II, III), on the current government photo identification, social security card, Nurse Assistant Certification (CDPH 283B), or CDPH Approval letter (CDPH 923) must be the same name used on the registration application to register for the examination. If you do not bring proper identification, or if your names do not match on all presented documents, you will not be allowed to test and your examination fee will not be refunded. All documents presented at test site must be current, original, legible and unaltered.

IMPORTANT: If you can’t take the test because of this, it still counts as one of your three (3) chances to take the exam because you were not prepared — please have the correct forms of identification.

ON EXAM DAY

STEP 1: Prepare your testing space.

Quiet: no background noise and inform members of your household you are taking an exam.
Well lit: proctors must be able to see you and your testing space well.
Privacy: no one else in the room.
Remove prohibited items: clear workstation area to expedite room scan.
Restroom/Beverages: use restroom and prepare beverages before exam.

STEP 2: Have your ID ready.

Have your government issued photo ID with you (see list or proper identification in section above).

STEP 3: Prepare your computer.

Disconnect any additional monitors and close all other open applications.

Have your chargers (laptop, smart phone, or tablet) plugged in or nearby.
Use a wired internet connection rather than WiFi, if possible.
If using WiFi, we recommend at least 3Mbps and ask that other household members do not use the internet during your exam.
Disconnect any VPNs or firewalls if you have them.
If taking an Oral Exam, you must use a wired headset.

STEP 4: Download the ExamRoom AI app.

Download the ExamRoom AI app to your smartphone or tablet and have your CNA365 login credentials available (the username and password for your Credentia CNA365 account). This app is required to complete a 360-degree room scan.

STEP 5: Check-in for your exam.

When to check-in: You can begin the check-in process up to thirty (30) minutes prior to your appointment. Your onboarding agent will make sure everything is ready for your exam before introducing your proctor. Visit www.credentia.com/online-exams to view or download detailed check-in procedures.
How to check-in: Go to www.credentia.com/ testtakers/canorth and click the “CNA365 login” button. Once logged in, find your scheduled exam, and select the "Start Exam" button.