Cancellation and Rescheduling

North Carolina - DoDEA - National Nurse Aide Assessment Program (NNAAP)

You may cancel or reschedule an examination online in your CNA365 account. For details on how to cancel or reschedule an examination, visit www.credentia.com/test-takers/ncna and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.

Remember: You need to cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time.

If you are unable to attend your test, you must call Credentia Customer Service at least ten (10) business days before the test date to reschedule (Saturday and Sunday and national holidays are not considered business days). If you don’t call Credentia at least ten (10) business days before your test date to reschedule and do not show up for your scheduled test, you will be responsible for the test fee. Your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.

If you do notify Credentia in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, you should tell them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again.
If you do not report to the testing location on the day of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back. An unexcused absence will also count as one of your 3 “attempts” to pass the test.

Rescheduling

You can now use your CNA365 account to reschedule your exam. Go to www.credentia.com/test-takers/ncna and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage. If you want to reschedule by phone, call 888-204-6249.

REFUNDS: Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.