Cancelling or Rescheduling your exam
You can easily cancel or reschedule an exam online using your CNA365 account.
Visit http://www.credentia.com/test-takers/ncna and click How to Cancel or Reschedule an Exam in the Resources section of the webpage.
Written Exam:
Cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time.
Skill Exam:
Reschedule or cancel in your CNA365 account at least ten (10) business days before the test date (Saturday and Sunday and national holidays are not considered business days).
Note:
- If you do not call Credentia at least ten (10) business days before your test date to reschedule, and do not show up for your scheduled test, you will be responsible for the test fee. Your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.
- If you do notify Credentia in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, you should tell them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again.
- If you do not report to the testing location on the day of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back. An unexcused absence will also count as one of your three (3) “attempts” to pass the test.
Rescheduling
You can now use your CNA365 account to reschedule your exam.
To reschedule your exam, you can do either of the following:
- Visit https://help.credentia.com/en/article to know how to reschedule your exam.
- If you want to reschedule by phone, call 888-204-6249.
Note: You should contact Credentia at least ten (10) business days before your skills exam.
Refunds
Once payment of exam fees is received, no refunds will be issued.
Absence Policy
Candidates who are late or absent for an exam may submit an excused absence via CNA365 within fourteen (14) calendar days of the exam date for the following reasons:
- Illness of yourself or a member of your household
- Death in the family
- Traffic accident or ticket
- Court appearance or jury duty
- Military duty
- Weather emergency
- Incarceration
A case number will be assigned, and instructions provided for emailing supporting documentation. Please note, a request takes 3-5 calendar days to review. The decision to approve or deny the excused absence will be final. Candidates absent from or late to an exam who have not changed or cancelled the reservation, according to the change/cancel policy will not be admitted to the exam and will forfeit the exam fee.
Weather Emergencies
The test will be delayed or cancelled by the test center only in emergencies. If bad weather or a natural disaster closes the test site or makes it unsafe, the test will be delayed or cancelled. If this happens, you will be contacted by phone and email with change details.