Cancelling or Rescheduling your exam

District of Columbia- Home Health Aide (HHA)

You can easily cancel or reschedule an exam online using your CNA365 account.

Visit www.credentia.com/testtakers/dchha and click “How to Cancel or Reschedule an Exam” in the resources section of the webpage.

Written Exam:

You need to cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time.

Skill Exam:

you must reschedule or cancel in your CNA365 account at least ten (10) business days before the test date (Saturday and Sunday and national holidays are not considered business days).

Note:

If you do not cancel or reschedule your examination within the required timeframes detailed and do not show up for your scheduled examination, you will be responsible for the examination fee. Your fee will not be refunded and cannot be transferred to a new examination date, and you may not give your examination date to another person.
If you do not report to an examination at your scheduled time, you will be considered a “no-show” and fees paid will be forfeited. An unexcused absence will also count as one of your three (3) opportunities to pass the exam.

Rescheduling

You can now use your CNA365 account to reschedule your exam.

To reschedule your exam, visit https://help.credentia.com/en/article to know how to reschedule your exam.

Note: You should contact Credentia at least ten (10) business days before your skills exam.

Absence Policy

Candidates who are late or absent for an exam may submit an excused absence via CNA365 within fourteen (14) calendar days of the exam date for the following reasons:

Illness of yourself or a member of your household
Death in the family
Traffic accident or ticket
Court appearance or jury duty
Military duty
Weather emergency
Incarceration

Your request must include documentation or verification for the cause of the absence.

For example, if you are absent because of jury duty, you must upload a copy of the court notice.

In the case of illness, verification from a medical provider must be included in your request.

Note: Credentia takes approximately 3-5 business days to review. The decision of Credentia to approve or deny the excused absence will be final.

Weather Emergencies

A test center or online examination will be delayed or cancelled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or cancelled. In the event of an examination change due to a weather emergency, candidates will be contacted with the information on file by phone and email of cancellation.

Refunds

Once payment of exam fees is received, no refunds will be issued.