Quick Reference
Virginia - National Nurse Aide Assessment Program (NNAAP)
Credentia Registration and Scheduling Services
1025 Greenwood Blvd. Suite 401, Lake Mary, FL 32746, (888)-204-6249
Hours of Operation (Eastern Time Zone)
Monday – Friday: 8:00 a.m. – 11:00 p.m.
Saturday: 8:00 a.m. - 5:00 p.m.
Sunday: 10:00 a.m. - 4:00 p.m.
Create or Log into your CNA365 account to:
- Change your current address and phone number.
- Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled.
- Obtain and submit an Examination Testing Application.
- Check Testing Application status.
- Find test centers and availability.
- Schedule, reschedule, or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View Score Report.
- Submit and review a Grievance application for completed examination.
- Submit an excused absence application.
Contact Customer Service to:
- Problem occurs when creating CNA365 Account.
- Did not receive activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application issue.
- Received an error message when scheduling examination.
- Score Report not viewable in CNA365 after 24 hours.
Virginia Board of Nursing
Perimeter Center. 9960 Mayland Drive, Suite 300 Henrico, VA 23233-1463
http://www.dhp.virginia.gov/boards/nursing
Hours of Operation (Eastern Time Zone)
Monday through Friday: 8:15 a.m. – 5:00 p.m.
Visit the Virginia Board of Nursing at http://www.dhp.virginia.gov/nursing to:
- Obtain information on official laws and regulations for nurse aides.
- Find out if you are currently listed on the Registry.
- Clarify information about the Registry.
- Change your current address or name once you are on the Registry.
- Obtain information on continued certification on the Registry.
- Request an accommodation for testing under the American with Disabilities Act (ADA) guidelines.
- Find a list of approved nurse aide education programs in Virginia. Call the Board of Nursing at (804) 367-4515 if you are unable to locate answers to your questions on the website.