Quick Reference

Credentia Registration and Scheduling Services

Alaska NNAAP® 

1025 Greenwood Blvd

Suite 401 Lake Mary, 

FL 32746 Hours of Operation Mon. – Fri.: 5:00 a.m. – 8:00 p.m. 

Saturday: 5:00 a.m. - 2:00 p.m. 

Sunday: 5:00 a.m. - 1:00 p.m. 

(Pacific Daylight Time)

Create or Log into your CNA365 account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status.
• Find test sites and availability. 
• Schedule, reschedule, or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service when:

• Problem occurs when creating CNA365 Account.
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report is not viewable in CNA365 after 24 hours from your exam. 
• Call (888) 204-6249.

Alaska State Board of Nursing

(907) 269-8160 

Web: https://www.commerce.alaska.gov/  email: boardofnursing@alaska.gov

 Hours of Operation 8:00 a.m. – 11:30 a.m. & 12:30pm - 3:00pm (AKST) 

Contact the Board of Nursing to

• Obtain information regarding requirements for initial CNA certification and submit your initial application. 
• Obtain information regarding requirements for CNA renewal and submit your renewal application. 
• Change your current address or name.
• Obtain information regarding the CNA Skills Guidelines and CNA Scope of Practice in Alaska. 

For applications and certification requirements, go to: https://www.commerce.alaska.gov/

MyAlaska/MY LICENSE AKA "nurse portal account" 

Although not mandatory, the Alaska State Board of Nursing highly recommends nurse aide applicants create a MyAlaska/MY LICENSE account.

This account is separate from the one you create through CNA365 and is a tool used for tracking your application process, viewing your nurse aide certificate after it's been issued*, and renewing your nurse aide certificate online. 

*The Alaska State Board of Nursing has gone paperless. If you do not have a MyAlaska/MY LICENSE account, you will not be able to view your nurse aide certificate and will instead need to use the Search Professional License feature https://www.commerce.alaska.gov/cbp/main/Search/Professional  to verify your nurse aide certificate status.