Exam Results

You will get a notification email from CNA365 when a new exam score has been posted to your online account. 

To see your score report, login to your CNA365 account by clicking CNA365 Login on the top of the North Carolina website page at https://www.credentia.com/test-takers/ncna/.

Score reports are generally available within a few hours after the day’s testing event is completed. If it has been more than 24 hours and you are not able to see your score report in CNA365, please contact customer service at t 1-888-204-6249. 

Score Reporting

Credentia will give you your official test results (your score report) within a few hours after a testing event is completed for the day. Score reports are available online to print or download. 

Test results will not be given over the telephone, nor can they be sent by Credentia to your employer.

Failing Score

• If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will tell you how to retake either or both parts.
• A new examination fee is required each time you re-take any part of the NNAAP® Examination. To re-take either or both parts, you must re-register online.

If You Receive a Failing Score

• If you fail either part of the NNAAP® Examination three (3) times, you will need to complete another training program and retake BOTH parts of the NNAAP® Examination, not just the part that was failed. 
• In addition, if you were scheduled to take the exam three (3) times and did not get listed on the Nurse Aide registry­ - either because of failing the exam or absence(s), you will need to complete another training program and retake BOTH parts of the NNAAP® Examination.

If You Receive a Failing Score

• If you fail either part of the NNAAP® Examination three (3) times, you will need to complete another training program and retake BOTH parts of the NNAAP® Examination, not just the part that was failed.
• In addition, if you were scheduled to take the exam three times and did not get listed on the Nurse Aide registry— either because of failing the exam or absence(s) — you will need to complete another training program and retake BOTH parts of the NNAAP® Examination.

How to Read a Failing Score Report

If you do not pass the Skills Evaluation, you will get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You need a Satisfactory result on all five (5) skills to pass the Skills Evaluation.

Note: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report.

In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.

North Carolina NNAAP® EXAMINATION RESULTS 

Exam: Skill                                                                             Result: Fail