Registration and Scheduling
Online Registration and Scheduling
With the Credentia CNA365 system, exam registration is quick, convenient, and an environmentally responsible way to register for your examination. This process will eliminate the transit time associated with mailing a paper application. A detailed step-by-step reference guide on how to create a CNA365 account and register for exams can be found at How to schedule an exam? - Credentia Self-Help Guides.
After completing a Washington state-approved training course, create an online account with Credentia’s CNA365 system. To create a CNA365 account on the top of the Washington nurse aide website page at How to Sign up with the CNA365 application? - Credentia Self-Help Guides, click the “CNA365 Login” button and select “Sign-Up.”
- Submit payment is in the form of a credit card or pre-paid credit card (American Express, MasterCard, Visa, ACH/ electronic check, or electronic voucher). Fees are non-refundable and non-transferable once submitted.
- For exams at a test center, you must make an online reservation via a laptop or computer (smart phones and tablets are not recommended) at least ten (10) calendar days prior to the test date.
- For Written (or Oral) online exams, you may schedule an exam as early as the following day depending on exam availability.
- You are responsible for completing an online application in CNA365. You may ask someone from your nurse aide training program or facility employer for assistance in completing the application.
Exam Scheduling
Once your online application has been approved, you will be able to schedule exams in CNA365. A detailed step-bystep reference guide on how to schedule exams can be found at How to schedule an exam? - Credentia Self-Help Guides. When completed, you will receive a Confirmation Notice and Receipt of Payment via email.
You can register for the Skills exam at https://nursing.wa.gov/%20education/nursing-assistant-education-programs.
Accommodations
Credentia complies with the provisions of the Americans with Disabilities Act as amended. The purpose of accommodations is to provide candidates with full access to the test. Accommodations are not a guarantee of improved performance or test completion. Credentia provides reasonable and appropriate accommodations to individuals with documented disabilities who demonstrate a need for accommodations.
Test accommodations may include things such as:
- A separate testing room.
- Extra testing time.
- A Reader or Recorder, for individuals with mobility, hearing, or vision impairments and cannot read or write on their own.
Test accommodations are individualized and considered on a case-by-case basis. All candidates requesting accommodations because of a disability must provide appropriate documentation of their condition and how it is expected to affect their ability to take the test under standard conditions. This may include:
- Supporting documentation from the professional who diagnosed the condition, including the credentials that qualify the professional to make this diagnosis.
- A description of past accommodations the candidate has received.
Please visit How To Apply For Test Accommodations for full details on the accommodations process and required supporting documentation.
In case of denial of accommodations, you will have Sixty (60) days from the date of denial of accommodations to appeal to the DSHS. You must send all your documentation, including the denial letter to the DSHS for review. A decision by the DSHS will be rendered within 30 days after receipt of all documentation requested.
Send the appeal to:
DOH/Nursing Care Quality Assurance Commission
111 Israel Road SE, MS 47864
Tumwater, WA 98501
Testing Locations
In-Facility Testing (INF) - In facility testing is when your state-approved Training Program Nurse Aide instructor has made arrangements with Credentia to test at your training program on a specific date. Know your In-facility (INF) Code and test date when registering for the exam.