Online Registering

Create an online account with Credentia’s CNA365 system. The Credentia CNA365 system makes online registration quick and easy, and much faster than mailing a paper application.

Account Creation

To create a CNA365 account, follow the steps below:

1. Navigate to https://www.credentia.com/test-takers/va/.
2. Click CNA365 Login.
3. Click Sign-Up to create new account.
4. Enter the required details.
5. Select the check box corresponding to By clicking Sign Up, you agree to our Terms and Data Policy.
6. Click Sign Up to create a new account.

Registration Process

• Pay by credit card or pre-paid credit card (American Express, MasterCard, Visa) or ACH/ electronic check, or electronic voucher. Fees are non-refundable and non-transferable once you have paid.
• For exams at test center locations, make an online reservation using a laptop or computer. Using your phone or a tablet is not recommended. Make your reservation at least ten (10) calendar days before the test date. 
• For Written or Oral online exams, you can schedule an exam as early as one day following registration, depending on when exam availability.
• Complete your Online application in CNA365. If you need help or have any questions about the application process, contact a support representative at 888-204-6249.

Additional Information May Be Needed from Candidates

If you have ever had a criminal conviction, been denied certification/ licensure in Virginia or another state, had action taken against your certificate/license in Virginia or another state, or have a mental, physical, or chemical dependency condition that could interfere with your ability to practice, you must indicate such history on your online application.

Failure to reveal this information is considered falsification of an application and grounds for denial of certification or disciplinary action by the Board of Nursing even after successful completion of the NNAAP® ®.

You must provide additional information about your criminal convictions, other state actions, or conditions that could interfere with safe practice.

If you have a criminal conviction, upload the following information for review by the Board:

• A certified copy of all conviction order(s) from the court(s).
• Evidence that all court ordered requirements were met (i.e., letter from the probation officer if on supervised probation, paid fines, restitution, etc.) for each conviction. 
• Letter from you explaining the facts and circumstances leading to the criminal offense. 
• Letters of support from your employers. (If available) 

If you had previous action taken against you or been denied a license or certification, upload the following information for review by the Board: 

• Explanation of the action that was taken (where and when it occurred, details leading to the complaint/action taken). 
• An official, certified copy from the regulatory authority of the final Order outlining the outcome of the action taken.

If you have a mental, physical, or chemical dependency condition that could interfere with practice, upload the following information for review by the Board:

• Evidence of any past treatment related to the condition. (i.e., discharge summary from inpatient and/or outpatient treatment)
• Letter from currently treating health care providers addressing diagnosis, treatment regimen, compliance with treatment, and ability to practice safely. 
• A letter from you explaining circumstances of your condition and ongoing efforts to function safely. 
• Letters of support from your employers. (If available)

Note: Although these circumstances may be grounds to deny an applicant, it does not mean the Board of Nursing will deny your application for certification. A delay in testing should be expected and sometimes a meeting with the Board is required to determine approval for certification by examination.