Cancellation and Rescheduling

You may cancel or reschedule an examination online in your CNA365 account. For details on how to cancel or reschedule an examination, visit https://credentia.com/test-takers/scmace and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.

Online Written (or Oral) examinations must be canceled or rescheduled at least forty-eight (48) hours before the scheduled examination time.

If you do not cancel or reschedule your examination within the required time frame and do not show up for your scheduled examination, you will be responsible for the examination fee. Your fee will not be refunded and cannot be transferred to a new examination date, and you may not give your examination date to another person.

If you do not report to an examination at your scheduled time, you will be considered a “no-show” and fees paid will be forfeited. However, an unexcused absence will not count as one of your three (3) attempts to pass the exam.