(FAQ)Frequently asked Questions

1. How do I decide which exam to take?

An Oral Examination in English may be substituted for the Written examination if you have difficulty reading English. It contains sixty (60) questions, plus ten (10) reading comprehension questions in which you must identify job-related words.

2. Is there a time limit in which I must pass both exams?

You are allowed three (3) attempts within two (2) years after successfully completing a training program to pass both parts of the NNAAP® Examination, to be eligible for placement on the nurse assistant Registry. If you do not pass the NNAAP® Examination within a two-year period, you will be required to re-train before you will be allowed to take the examination again.

3. Can I register for an exam or check my scores online?

Yes. Please access your CNA365 Account with Credentia.

4. What form of payment do you accept, and may I take it to the test site?

Payment for exams is made in your CNA365 account. Payments for testing will not be accepted at the exam. Exams are paid for by credit card or voucher when the candidate schedules the exam in CNA365.

5. What is the next test date?

Access your CNA365 account and click on Schedule Exam to see exam dates available to you.

6. How long will it take me to find out if I passed or failed?

Access your CNA365 account to view your test site exam score 24 hours after your exam. Your written/ oral online exam will display whether you passed or failed immediately upon completing the exam.

7. How do I verify if I’m on the nurse assistant Registry?

Visit http://www.cdph.ca.gov or contact the California Department of public Health Registry Unit at (916) 327-24 45.

8. How do I change my name and/or address before completing testing and before getting on the Registry?

Access your CNA365 account and submit a change request with the required documentation. If you are already on the Registry visit http://www.cdph.ca.gov or contact the California Department of public Health Registry Unit at (916) 327-2445.

9. How long will my name remain on the registry?

Visit http://www.cdph.ca.gov or contact the California Department of public Health Registry Unit at (916) 327-2445.

10. My certification expired. How do I renew it or become certified again?

Visit http://www.cdph.ca.gov or contact the California Department of public Health Registry Unit at (916) 327-2445.

11. I’m moving to or from another state. May I perform nurse aide duties in that state?

If you are moving TO California, please contact the California Department of Public Health for state requirements.

If you are moving FROM California, you should contact the Board of Nursing or Department of Health for that state, to obtain state requirements.