Cancellation and Rescheduling

South Carolina - National Nurse Aide Assessment Program (NNAAP)

You may cancel or reschedule an examination online in your CNA365 account. For details on how to cancel or reschedule an examination, visit https://www.credentia.com/test-takers/sc/ and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.

Online Written (or Oral) examinations must be canceled or rescheduled at least forty-eight (48) hours before the scheduled examination time.

Test center examinations must be canceled or rescheduled at least ten (10) calendar days before the scheduled examination date.

If you do not cancel or reschedule your examination within the required time frames detailed and do not show up for your scheduled examination, you will be responsible for the examination fee. Your fee will not be refunded and cannot be transferred to a new examination date. You may not give your examination date to another person.

REFUNDS: Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.

Policy

Absence Policy

Candidates who are late or absent from an exam may submit an excused absence via CNA365 within fourteen (14) calendar days of the exam date for the following reasons:

Illness of yourself or a member of your immediate family
Death in the family
Disabling traffic accident
Court appearance or jury duty
Military duty
Weather emergency

A case number will be assigned, and instructions provided for emailing supporting documentation.

Your request must include verification from the cause of your absence. For example, if you are absent because of jury duty, you must supply a copy of the court notice. In the case of illness a verification from your medical provider must be included in your request. Please note resolution takes approximately 3-5 business days to process and complete once documentation has been received.

Candidates absent from or late to the exam who have not changed or cancelled the reservation according to the Change/Cancel Policy will forfeit the exam fee. The decision of Credentia to approve or deny the excused absence will be final.

Weather Emergencies

Examinations will be delayed or cancelled only in emergencies. If severe weather or a natural disaster makes the test center inaccessible or unsafe, the examination will be delayed or cancelled. If the examination has been cancelled, you will be re-scheduled for the next available examination at that site.