Quick Reference

Pennsylvania - National Nurse Aide Assessment Program (NNAAP)

Credentia Registration and Scheduling Services

Pennsylvania NNAAP®
1025 Greenwood Blvd.
Suite 401
Lake Mary, FL 32746
(888) 204-6249

Hours of Operation

Mon – Fri 8:00 a.m. – 11:00 p.m.
Sat 8:00 a.m. – 5:00 p.m.
Sun 10:00 a.m. – 4:00 p.m.
(Eastern Time Zone)

Call Customer Service to:

Check exam scheduling date and/or status

Find test sites and availability
Schedule, reschedule or cancel an examination
Ask questions about online registration
Obtain information regarding your Score report
Obtain information regarding your examination

Go to Credentia’s website at http://www.credentia.com/test-takers/pa to:

View most current exam updates

Download a Candidate Handbook
Download a Registration Application
Download a Reciprocity Application
View the Nurse Aide Practice Written Examination
Submit a change of name or address
Verify your status on the Registry

After The Exam Date

Call for questions about:

• Name and address changes AFTER being placed on the Pennsylvania registry.
• The exam content.
Hours of Operation
Mon – Fri 8:00 a.m. – 5:00 p.m.
(Eastern Time Zone)

Credentia Services Registry Management

1025 Greenwood Blvd.
Suite 401
Lake Mary,
FL 32746
(888) 204-6249
Hours of Operation 8:00 a.m. – 5:00 p.m. (Eastern Time Zone)

Call to:

Order Candidate Handbooks

Clarify information about the Registry
Change your current address or name once you are on the Registry
Obtain instructions to change your name or social security number once you are on the registry
Obtain information regarding reciprocity
Obtain information on continued enrollment on the Registry
Obtain a Test Registration Form

Pennsylvania Department of Health (Division of Nursing Care Facilities)

Call the Pennsylvania Department of Health to:

Inquire about the annotation of nurse aide registrations

Pennsylvania Department of Education

The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs.

Visit the Pennsylvania Department of Education at http://www.education.state.pa.us/nurseaide for:

General information regarding nurse aide training requirements
A list of state-approved nurse aide training programs

Pennsylvania Department of Human Services

Call the Department of Human Services to:

Obtain information/assistance regarding federal regulations for reimbursement from Nursing Facilities to employed nurse aides.

Acquire help with any discrepancies in eligibility for reimbursement
For issues with testing or test reports, email: ra-pwnurseaide@pa.gov