Cancellation and Rescheduling

You may cancel or reschedule an examination online in your CNA365 account. For details on how to cancel or reschedule an examination, visit http://www.credentia.com/test-takers/ms and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.

Remember: You need to cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time.

If you are unable to attend your test, you must call Credentia Customer Service at least nine (9) business days before the test date to reschedule (Saturday and Sunday and national holidays are not considered business days). If you don’t call Credentia at least nine (9) business days before your test date to reschedule and do not show up for your scheduled test, you will be responsible for the test fee. Your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.

• If you do notify Credentia in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, you should tell them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again. 
• If you do not report to the testing location on the day of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back. An unexcused absence will also count as one of your three (3) “opportunities” to pass the test.

Refunds: Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.

Rescheduling

You can now use your CNA365 account to reschedule your exam. Go to  http://www.credentia.com/test-takers/ms and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage. If you want to reschedule by phone, call (800) 457-6752. You can reschedule your exam one time and you must contact Credentia at least nine (9) business days before your exam.