Policy

Absence Policy

Candidates who are late or absent from an exam may submit an excused absence via CNA365 within 14 calendar days of the exam date for the following reasons:

• Illness of yourself or a member of your household 
• Death in the family 
• Traffic accident or ticket 
• Court appearance or jury duty 
• Military duty 
• Weather emergency 
• Incarceration

A case number will be assigned, and instructions provided for emailing supporting documentation. Please note, a request takes approximately 3-5 calendar days to review. The decision to approve or deny the excused absence will be final. Candidates absent from or late to an exam who have not changed or canceled the reservation according to the change/cancel policy will not be admitted to the exam and will forfeit the exam fee.

Weather Emergencies

The test will be delayed or canceled only in emergencies. If bad weather or a natural disaster closes the test site or makes it unsafe, the test will be delayed or canceled. If this happens, you’ll be contacted by phone and email with change details.