Exam Results
You will get a notification email from CNA365 when a new exam score has been posted to your online account.
To see your score report, login to your CNA365 account by clicking CNA365 Login on the top of the Colorado Nurse Aide website page at www.credentia.com/test-takers/ak.
Score reports are generally available within a few hours after the day’s testing event is completed. If it has been more than 24 hours and you’re not able to see your score report in CNA365, please contact customer service at 888-204-6249.
Score Reporting
Test results will not be given over the telephone, nor can they be sent by Credentia to your employer.
Failing Score
- If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will tell you how to retake either or both parts.
- If you fail either part of the NNAAP® Examination three (3) times, you will need to complete either a remedial course or new program depending on your program completion date, and retake only the examination you failed. See Registration and Scheduling your exam for more.
How to Read a Failing Score Report
If you don’t pass the Skills Evaluation, you’ll get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You need a Satisfactory result on all five (5) skills to pass the Skills Evaluation.
| Note: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report. |
In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5 and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5 and 10.
Colorado NNAAP® EXAMINATION RESULTS Exam:
Skill Result: Fail
| Skill Performance: | |
| Hand Hygiene 1, 5, 10 | Unsatisfactory |
| Provides Mouth Care | Satisfactory |
| Written Examination only | Satisfactory |
| Measures and Records Blood Pressure | Satisfactory |
| Puts One Knee-High Elastic Stocking on Client | Satisfactory |
| Assists Client to Ambulate using transfer belt | Satisfactory |
Passing
Once you have passed both the Written (or Oral) Examination, the Skills Evaluation, and have submitted and completed all application requirements to the Colorado Nurse Aide, you will be eligible for permanent CNA certification.
Eligibility Route Rules
If you fail the Written (or Oral) Exam or the Skills Evaluation, you will need to repeat the exam that you failed, also called a re-take. The number of attempts and timeframe will change based on the state selection and Eligibility route.
The eligibility route rules for the Colorado states are:
- You are allowed three (3) attempts to pass the skills and written or oral examination.
- You must pass the exam within twelve (12) months from the application receipt date.