Cancelling or Rescheduling Your Exam

Virginia - National Nurse Aide Assessment Program (NNAAP)

Cancellation

You can easily cancel or reschedule an exam online using your CNA365 account. Visit http://www.credentia.com/test-takers/va and click How to Cancel or Reschedule an Exam in the resources section of the webpage.

Written Exam:

You need to cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time.

Skill Exam:

If you are unable to attend your test, you must call Credentia Customer Service at least ten (10) calendar days before the test date to reschedule (Saturday and Sunday and national holidays are not considered calendar days). If you do not call Credentia at least ten (10) calendar days before your test date to reschedule and do not show up for your scheduled test, you will be responsible for the test fee. Your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.

Note:

If you do notify Credentia in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, inform them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again.
If you do not report to the testing location on the day of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back.

Rescheduling

You can now use your CNA365 account to reschedule your exam.

To reschedule your exam, you can do either of the following:

Visit https://help.credentia.com/en/article to know how to reschedule your exam.
If you want to reschedule by phone, call (800) 457-6752.

Note: You can reschedule your exam one time and you must contact Credentia at least ten (10) business days before your exam.

Absence Policy

Candidates who are late or absent for an exam may submit an excused absence via CNA365 within fourteen (14) calendar days of the exam date for the following reasons:

Illness of yourself or a member of your household
Death in the family
Traffic accident or ticket
Court appearance or jury duty
Military duty
Weather emergency
Incarceration

Your request must include documentation or verification for the cause of the absence.

For example, if you are absent because of jury duty, you must upload a copy of the court notice.

In the case of illness, verification from a medical provider must be included in your request.

Note: Credentia takes approximately 3-5 business days to review. The decision of Credentia to approve or deny the excused absence will be final.

Refunds

Once payment of exam fees is received, no refunds will be issued.

Weather Emergencies

A test center/online examination will be delayed or canceled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or canceled. In the event of an examination change due to a weather emergency, candidates will be contacted with the information on file by phone and email.