Grievance Process

Each candidate has a right to file a grievance to complain or contest the result of their Medication Assistant Exam. Credentia will follow up on each grievance within ten (10) calendar days of receipt of the candidate grievance application. No grievance will be investigated if it is not submitted through CNA365.

Process

All grievances must be submitted through CNA365. The candidate must provide as much detail as possible in the grievance application to Credentia within thirty (30) days from their exam date. After receipt of the grievance application, Credentia will investigate and respond to the letter within ten (10) calendar days.