Grievance Process

If you disagree with your score, you can file a Grievance, an explanation or reason for why you think your score was not correct or fair.

You must write and submit all the grievances through the online system. You should provide as much detail as possible. The grievance must be submitted within 30 days of your exam date.

After we receive your grievance form, your complaint will be investigated. Once the investigation is complete, Credentia will contact you to tell you whether your grievance was accepted. If the grievance is accepted, you’ll be allowed to retest at no additional cost.

For details on how to submit a grievance, visit https://www.credentia.com/test-takers/co. and click Grievances in the resources section of the webpage. You will receive a response within 30 days of Credentia receiving your form.