Registration and Scheduling

Online Registration and Scheduling

Credentia’s CNA365 system supports, quick online registration, convenient, and an environmentally responsible way to register for your examination. A detailed step-by-step reference guide on how to create a CNA365 account and register for exams can be found at https://www.credentia.com/test-takers/ncma/.

After completing a North Carolina state-approved training course, create an online account with Credentia’s CNA365 system. To create a CNA365 account on the top of the North Carolina Med Aide (Nursing Home) website page at www.credentia.com/test-takers/ncma/, click CNA365 Login and select Sign-Up.

• Submit payment in the form of a credit card or pre-paid credit card (American Express, MasterCard, Visa) ACH / electronic check, or electronic voucher. Fees are non-refundable and non-transferable once submitted. 
• For Written online exams, you may schedule an exam as early as the following day depending on exam availability. 
• You are responsible for completing an online application in CNA365. You may ask someone from your nurse aide training program or facility employer for assistance in completing the application. If you need help or have any questions about the application process, contact a support representative at 888-204-6249.

Exam Fees 

There is an examination fee of $59 each time you test. Payment will not be accepted at the test center. Examination fees are non-refundable and non-transferable. 

Under federal and North Carolina state laws, candidates employed in nursing homes that participate in Medicaid/Medicare programs are prohibited from paying their examination fees. Employers must pay the examination fee and any re-test fee for those candidates in their employ as nurse aides or candidates who have a written commitment or signed acceptance of employment on file in a Medicaid-certified nursing home. 

Candidates not employed in a Medicaid-certified nursing home or who have not received an offer of employment from a Medicaid-certified nursing home are permitted to pay their own examination fee. If you are not currently employed in a nursing home, you may pay the fee yourself.

Exam Scheduling

Once your online application has been approved, you will be able to schedule the exams in CNA365. A detailed step-by-step reference guide on how to schedule exams can be found at https://www.credentia.com/test-takers/ncma/. When completed, you will receive a Confirmation Notice and Receipt of Payment via email.

Accommodations

Credentia complies with the provisions of the Americans with Disabilities Act as amended. 

The purpose of accommodations is to provide candidates with full access to the test. Accommodations are not a guarantee of improved performance or test completion. Credentia provides reasonable and appropriate accommodations to individuals with documented disabilities who demonstrate a need for accommodations. 

Test accommodations are individualized and considered on a case-by-case basis. All candidates who are requesting accommodations because of a disability must provide appropriate documentation of their condition and how it is expected to affect their ability to take the test under standard conditions. 

This may include: 

• Supporting documentation from the professional who diagnosed the condition, including the credentials that qualify the professional to make this diagnosis.
• A description of past accommodations the candidate has received.

Visit https://www.credentia.com/accommodations/ to review the accommodation process and required supporting documentation.