Exam Results

Candidates in Guam, Northern Mariana Islands, or The Virgin Islands:

Credentia will mail your examination results approximately ten (10) calendar days after the day they receive your examination materials. Your Score Report will indicate whether you have passed or failed the Written (or Oral) Examination and the Skills Evaluation and, if you failed, the content areas or skills in which you need improvement. Results will not be given over the phone.

Failing Score

If you fail the Written (or Oral) Examination or the Skills Evaluation, your Score Report will provide you with information on how to re-take either or both parts. A new examination fee is required each time you re-take any part of the NNAAP Examination. See your Score Report for contact information. 

State and federal regulations allow you three (3) attempts to pass both the Skills Evaluation and the Written (or Oral) Examination. If you should fail either part or both parts three (3) times, you will be required to successfully complete a state-approved training program and re-take both parts. You must take and pass both the Written (or Oral) Examination and the Skills Evaluation within a twenty-four (24) month period to be placed on the Nurse Aide Registry.

How to Read a Failing Score Report

If you do not pass the Skills Evaluation, you will get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You need a Satisfactory result on all five (5) skills to pass the Skills Evaluation.

Note: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report. 

In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.

Note: Although you needed a background check to participate in the nurse aide training and testing program, employers must do a background check when they hire you.

NNAAP® EXAMINATION RESULTS

Exam: Skill                                                                               Result: Fail

Passing

After you have successfully passed both the Written (or Oral) Examination and the Skills Evaluation, your name will be placed on your state’s Nurse Aide Registry. See your official passing Score Report for contact information.

Duplicate Score Report

If you lose your Score Report or need a duplicate Score Report, complete the Request for Duplicate Score Report Form and mail it to Credentia. You can request a duplicate score report within ninety (90) days of testing.