Exam Results

Virginia - National Nurse Aide Assessment Program (NNAAP)

You will get a notification email from CNA365 when a new exam score has been posted to your online account.

To see your score report, login to your CNA365 account by clicking CNA365 Login on the top of the Virginia nurse aide website page at https://credentia.com/test-takers/va/.

Score reports are generally available within a few hours after the day’s testing event is completed. If it has been more than 24 hours and you are not able to see your score report in CNA365, please contact customer service at 800-457-6752.

Score Reporting

Credentia will provide you with your official examination results for your skills examination within a few hours after a testing event is completed for the day. You will receive your online proctored exam score immediately upon completion of the exam. Score reports are provided online and are available for you to print or download. Examinations results will not be given over the telephone, nor can they be sent by Credentia to your employer.

How to Read a Failing Score Report

If you do not pass the Skills Evaluation, you will get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You need a Satisfactory result on all five (5) skills to pass the Skills Evaluation.

A failed skill will show the reason for the failure. You may not have performed the steps of a skill correctly, or you may have forgotten a step, especially a Critical Element Step.

The failing Score Report will list steps that were missed or incorrect look for numbers printed directly under a skill marked Unsatisfactory. A list of all the skills and the steps needed for each skill can be found in this handbook. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report.

In the example on the following page, a candidate received a result of Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5, and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for re-taking the Skills Evaluation, this candidate should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5, and 10.

Virginia NNAAP®® Examination Results

Exam: Skill Result: Fail

Skill Performance:
Hand Hygiene 1, 5, 10	Unsatisfactory
Provides Mouth Care	Satisfactory
Written Examination only	Satisfactory
Measures and Records Blood Pressure	Satisfactory
Puts One Knee-High Elastic Stocking on Client	Satisfactory
Assists Client to Ambulate using transfer belt	Satisfactory

Eligibility Route Rules

If you fail the Written (or Oral) Exam or the Skills Evaluation, you will need to repeat the exam that you failed, also called a re-take. The number of attempts and timeframe will change based on the state selection and Eligibility route.

The eligibility route rules for the Georgia states are:

You are allowed three (3) attempts to pass the skills and written or oral examination.
Both exams must be passed within the timeframe defined to get the registration certificate.
If you are E1 eligibility route, you must pass the exam within twelve (12) months from the course completion date.
If you are E2, E3, or E4 eligibility route, you must pass the exam within twelve12 months from the application approval date.

Passing

Once you have passed both the Written (or Oral) Examination and the Skills Evaluation, your name will be submitted to the Virginia Board of Nursing for placement on the Virginia Nurse Aide Registry. You must successfully pass both the Written (or Oral) Examination and the Skills Evaluation to be placed on the Registry. Although you have received a passing score report, you are not permitted to call yourself a “Certified Nurse Aide (CNA)” until your name appears on the Registry.