Exam Results

You will get a notification email from CNA365 when a new exam score has been posted to your online account. 

To see your score report, login to your CNA365 account by clicking CNA365 Login on the top of the District of Columbia website page at https://credentia.com/test-takers/dchha/

Score reports are generally available within a few hours after the day’s testing event is completed. If it has been more than 24 hours and you’re not able to see your score report in CNA365, please contact customer service at 800-457-6752. 

Score Reporting

Credentia will provide you with your official examination results within a few hours after a testing event is completed for the day. Score reports are provided online and are available for you to print or download. Examinations results will not be given over the telephone, nor can they be sent by Credentia to your employer.

Failing Score

If you fail the Written Examination or the Skills Evaluation, your Score Report will provide you with information on how to re-take either or both parts. A new examination fee is required each time you re-take any part of the HHA Examination. To re-take either or both parts, you must reschedule on CNA365 and include a retake fee. 

State and federal regulations allow you three (3) attempts to pass both the Skills Evaluation and the Written Examination. If you should fail either part or both parts three (3) times, you will be required to successfully complete a Board-approved training program and re-take both parts. You must pass both the Written Examination and the Skills Evaluation within a twenty-four (24) month period to receive certification as a Home Health.

 How to Read a Failing Score Report

If you do not pass the Skills Evaluation, you’ll get a Failing Score Report. The score report will list the five (5) skills that you performed and a score of Satisfactory or Unsatisfactory for each skill. Any skill with an Unsatisfactory result is considered a failed skill. You need a Satisfactory result on all five (5) skills to pass the Skills Evaluation.

Note: Use your Failing Score Report to help you study for when you retake the Skills Evaluation. A failed skill will show the reason for the failure, and you can use this information to make sure you do this the skill correctly when you retake it. Find the skill you failed, and study the steps, especially steps listed as Unsatisfactory on the score report.

In the example below, a candidate got an Unsatisfactory on the skill Hand Hygiene. The numbers 1, 5 and 10 printed below the skill refer to steps that were missed or performed incorrectly. To study for retaking the Skills Evaluation, you should turn to the Skills Listing in this handbook, look for the Hand Hygiene skill, and review all the steps, especially steps 1, 5 and 10.

District of Columbia NNAAP® EXAMINATION RESULTS

Exam: Skill                                                                   Result: Fail

Passing- HHA

Once you have passed both the Written Examination and the Skills Evaluation, you may apply to the DC Board of Nursing for certification as HHA. You may request an application by calling 1-877-672-2174 or download the application from http://dchealth.dc.gov/bon. Once your 33 applications have been approved, you will receive a paper copy of the certification and the DC Health Professional Licensing Administration’s online database will also indicate your certification. 

Note: Certification is valid for the time period indicated on the certificate and will expire if not renewed.

Eligibility Route Rules

If you fail the Written (or Oral) Exam or the Skills Evaluation, you will need to repeat the exam that you failed, also called a re-take. The number of attempts and timeframe will change based on the state selection and Eligibility route. 

The eligibility route rules for the District of Columbia states are:

• You are allowed three (3) attempts to pass the skills and written or oral examination.
• You must pass the exam within 12 months from the application approval date.
• If you are H1 eligibility route, you must pass the exam within 12 months from the course completion date.