Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd. 

Suite 401 Lake Mary, 

FL 32746

Hours of Operation 

Mon. – Fri. 8:00 a.m. – 11:00 p.m. 

Saturday: 8:00 a.m. - 5:00 p.m. 

Sunday 10:00 a.m. - 4:00 p.m. (Eastern Time Zone)

Create or Log into your CNA365 account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score report. 
• Submit and review a Grievance application for completed examination.

Contact Customer Service to:

• Problem occurs when creating CNA365 Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report not viewable in CNA365 after 24 hours. 
• Call (888)-204-6249

North Carolina Department of Health and Human Services

Health Care Personnel Education and Credentialing Section 

2709 Mail Service Center Raleigh, 

NC 27699-2709 1-919-855-3969 

Fax: 1-919-733-9764

Hours of Operation: 8:00 a.m. – 5:00 p.m. (Eastern Time Zone, Weekdays) 

The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00pm

Go to NC DHHS website https://ncnar.ncdhhs.gov/ for additional information.

Contact the State if you have any questions about your Nurse Aide I Registry listing.