Quick Reference

Credentia Registration and Scheduling Services

1025 Greenwood Blvd. Suite 401 Lake Mary, FL 32746 

Hours of Operation 

Mon. – Fri. 8:00 a.m. – 11:00 p.m. 

Saturday: 8:00 a.m. - 5:00 p.m. 

Sunday 10:00 a.m. - 4:00 p.m. (Eastern Time Zone)

Create or Log into your CNA365 account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test centers and availability. 
• Schedule, reschedule or cancel an examination.
• View exam details such as examination type, scheduled time, date, and location. 
• View Score report. 
• Submit and review a Grievance application for completed examination. 
• Submit an excused absence application.

Contact Customer Service when:

• Problem occurs when creating CNA365 Account.
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report not viewable in CNA365 after 24 hours. 
• Call 888-204-6249.

DC Department of Health

Board of Nursing 

899 North Capitol Street, NE Suite 200 Washington, DC 20002 

(877) 672-2174 

Web center: http://dchealth.dc.gov/bon

Email: bon.dc@dc.gov 

Hours of Operation: Monday through Friday 8:15 a.m. – 4:30 p.m. (Eastern Standard Time).

Go to the Board of Nursing Web center (http://dchealth.dc.gov/bon) to:

• View or download the Home Health Aide Candidate Handbook.
• Download HHA Certification Application.
• Download a copy of District of Columbia Home Health Regulations.
• Clarify information about the HHA Registry.
• Change your current address or name once you are on the HHA Registry. 
• Obtain information on continued certification on the HHA Registry.