Exam Day Online Exam

A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience. 

Visit http://www.credentia.com/online-exams for information on what to expect and how to best prepare for your online exam. We also recommend checking on the Policies & Procedures on this webpage to review detailed exam rules and procedures.

What You Will Need

• A properly equipped computer, a desktop, laptop, or Chromebook with a single monitor (no smartphones or tablets). Visit http://www.credentia.com/online-exams to view or download system requirements. 
• A private room - if you do not have access to a private room, check with your training program or local library for availability. 
• A mobile device - to complete a 360-degree room scan, use smartphone or tablet (Apple or Android) that can download our free app.

Before Exam Day

• Perform a system test – make sure to do the required system test and exam simulation before exam day. Visit http://www.credentia.com/online-exams and select Run System Test. 
• Find your testing space – Find a quiet, distraction-free area in your home or office to take the exam. 
• Get your ID ready - You are required to bring two (2) forms of official, signature-bearing identification (one of which must be a photo identification). 

Note: Photocopies of identification will not be accepted.

The name on your identification must be the same as the name you used on the application to register for the examination. If you do not have proper identification, you will not be allowed to test, and your examination fee will not be refunded.

On Exam Day

STEP 1: Prepare your testing space 

• Quiet: no background noise and inform members of your household you are taking an exam. 
• Well lit: Online proctors must be able to see you and your testing space. 
• Privacy: no one else in the room.
• Remove Prohibited Items: clear workstation area to expedite room scan. 
• Restroom/Beverages: use restroom and prepare beverages before exam. 

STEP 2: Have your ID ready 

• Have your government issued photo ID with you (see list or proper identification in section above).

STEP 3: Prepare your computer 

• Disconnect any additional monitors and close all other open applications.
• Have your chargers (laptop, smart phone or tablet) plugged in or nearby. 
• Use a wired internet connection rather than Wi-Fi, if possible.
• If using Wi-Fi, we recommend at least 3Mbps and ask that other household members do not use the internet during your exam. 
• Disconnect any VPNs or firewalls if you have them.

STEP 4: Download the ExamRoom 360 app

• Download the ExamRoom 360 app in your smartphone or tablet and have your CNA365 login credentials available (the username and password for your Credentia CNA365 account). This app is required to complete a 360-degree room scan.

STEP 5: Check-in for your exam 

• When to Check-In: you can begin the check in process up to thirty (30) minutes prior to your appointment. Your onboarding agent will make sure everything is ready for your exam before introducing your proctor. Visit http://www.credentia.com/online-exams to view or download detailed check-in procedures. 
• How To Check-In: Visit http://www.credentia.com/test-takers/ncmacare and click CNA365 login. Once logged in, find your scheduled exam and select the Start Exam.