Quick Reference

Credentia Examination, Registration, and Scheduling Services

1025 Greenwood Blvd 

Suite 401 

Lake Mary, FL 32746 

Hours of Operation (Eastern Time Zone):

Mon. – Fri. 8:00 a.m. – 11:00 p.m. 

Saturday: 8:00 a.m. - 5:00 p.m. 

Sunday: 10:00 a.m. - 4:00 p.m. 

Create or Log into Your CNA365 Account to:

• Change your current address and phone number. 
• Submit Correction Form to update name, date of birth or social security number before your exam has been scheduled. 
• Obtain and submit an Examination Testing Application. 
• Check Testing Application status. 
• Find test sites and availability. 
• Schedule, reschedule or cancel an examination. 
• View exam details such as examination type, scheduled time, date, and location. 
• View Score report. 
• Submit and review a Grievance application for completed examination.
• Submit an excused absence application.

Contact Customer Service if:

• Problem occurs when creating CNA365 Account. 
• Did not receive activation link. 
• Problem occurs when applying an assigned voucher code. 
• Testing Application Issue. 
• Received an error message when scheduling examination. 
• Score report not viewable in CNA365 after 24 hours. 
• Call (888)-204-6249.

North Carolina Department of Health and Human Services Division of Health Service Regulation 

2709 Mail Service Center

Raleigh,

NC 27699-2709 

1-919-855-3969

Hours of Operation: Weekdays 8:00 a.m. – 5:00 p.m. (Eastern Time Zone) 

The phone lines will be open between 8:00 am - 12:00 p.m. and 1:00pm - 3:00pm 

Go to NC DHHS website https://ncnar.ncdhhs.gov/ for additional information.