Policy
Candidates who are late or absent from an exam may submit an excused absence via CNA365 within fourteen (14) calendar days of the exam date for the following reasons:
- Illness of yourself or a member of your household
- Death in the family
- Traffic accident or ticket
- Court appearance or jury duty
- Military duty
- Weather emergency
- Incarceration
Your request must include documentation or verification for the cause of the absence. For example, if you are absent because of jury duty, you must upload a copy of the court notice. In the case of illness, verification from a medical provider must be included in your request.
NOTE: A request takes approximately 3-5 business days to review. Credentia’s decision to approve or deny the excused absence will be final.
Weather Emergencies
A test center/online examination will be delayed or cancelled only in emergencies. If severe weather or a natural disaster makes the test site inaccessible or unsafe, the examination will be delayed or cancelled. In the event of an examination change due to a weather emergency, candidates will be contacted with the information on file by phone and email of cancellation.